The Palms serves some of the most vulnerable and high-needs individuals in the county, each with their own unique and diverse background. Clients are in Permanent Supportive Housing and can stay at The Palms as long as they follow their lease agreement. All clients receive onsite case management services that help them develop life skills, with the goal of achieving greater independence.
A challenge that clients face when moving into housing at The Palms is acclimating to structure and living in a safe environment. To address this challenge, staff help clients re-learn life skills and build trust in others. Other challenges include hoarding behaviors and adjusting to the guest policy, as many clients maintain social connections from when they were unhoused and are reluctant to lose those relationships.
These are some important lessons that Palms staff have learned while working at CCNWC:
“Housing is not necessarily the end destination, but rather the beginning of a new chapter. Helping clients transition from homelessness to housing demands a lot of patience, and you have to temper your expectations,” said Kimberly Watkins, Case Manager Supervisor.
“Just giving someone your time and listening makes such a huge difference and can give you insight into how to best help them based on what they want,” said Avery Caauwe, Housing Stabilizer Case Manager.
“Progress is not linear, and sometimes you have to give clients the tools they need and let them move at their own pace,” said Jamie Jones, Housing Stabilizer Case Manager.
“Never take anything for granted and appreciate what you have,” said Geovanni Mora, Program Manager of Housing Stabilization.
“Being able to work with a vulnerable population has taught me empathy and the importance of self-improvement,” said Jennifer Palominos, Housing Stabilizer Case Manager.
“Showing up consistently and leading with empathy and compassion are key to serving people,” said Kevin Allen, Housing Stabilizer Case Manager.
“Taking the time to learn someone's name, say hello, ask how they’re doing, listen, and be patient can go a long way. Treating people with kindness and compassion doesn't take much, but it can make a big difference in someone's day. Everyone needs to feel like they belong and that they are safe,” said Amanda Williams, Site Supervisor.
