The Catholic Charities of Northwest California's Homeless Outreach Street Team (HOST) plays a vital role in addressing homelessness in the region through compassionate and personalized support. With two dedicated teams operating in Santa Rosa and Rohnert Park, HOST focuses on building trust and rapport with individuals experiencing homelessness.
“I think HOST has a huge impact in the community because we go out into the community to meet the client where they are both by location and as far as where they are at in vulnerability and needs that need to be met,” said Dustin Arroyo, Supervisor of Rohnert Park HOST.
The Santa Rosa team works tirelessly to connect with those on the streets, offering resources such as emergency shelter, healthcare referrals, and assistance in securing specific resources based off needs. The team visits up to 5 different locations each day and works tirelessly to make sure unhoused individuals receive the support they need.
“The first interaction is vital—it's an opportunity to start building trust. I take my time and engage with people thoughtfully to show genuine interest. When I know someone's name, I use it, because names matter. I will also offer hygiene products, snacks and dog food when they have them,” said Noel Rodriguez, Outreach Worker Supervisor.
Meanwhile, the Rohnert Park team similarly engages with the local unhoused population, emphasizing the importance of consistent outreach and individualized care. The team also helps engage with clients on Wednesday mornings when there is a shower trailer available in the city. Both teams strive to not only meet immediate needs but also to foster long-term stability and self-sufficiency for their clients.
“HOST Team members including myself all understand the importance of that first interaction with the client we are meeting for the first time who may be experiencing trauma, fear, lack of safety and shelter, food, and is usually feeling all alone and like no one cares about them. We want that person to know and feel that all of us at HOST care about them, and we are here to help them in any way that they need,” said Arroyo.
Through their compassionate efforts, HOST not only alleviates the immediate hardships faced by the homeless but also fosters hope and empowerment for a better future. HOST embodies Catholic Charities' mission to uplift the dignity of every person, ensuring that everyone has the opportunity to thrive within their community.
